90-Day Warranty

 

90-Day Warranty

You will enjoy a 90-Day warranty from the date of receipt, covering any possible defect in materials and workmanship. This warranty does not cover damage caused by modification, accidents, negligence, or improper care.

Warranty Terms

• Customer will be responsible for the shipping fee to send the items back to Aoolia.
• Customer should make sure that items are safely packed before sending them back. Aoolia will not be responsible for any lost or stolen items.
• When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
• Aoolia reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our professionals.

 

If you have any product quality issues within 90 days, please feel free to contact us or email us.

 

Self Service Repair Instructions

Step 1: Initiate Repair

Sign in and go to “My Orders” on the dashboard to select the item(s) you want to repair.

Step 2: Receive Repair Notification Email

Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from Aoolia” within 48 hours. In this email, you’ll receive the further return instructions.

Step 3: Pack & Ship the Item(s)

Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.

Step 4: Upload Return Tracking Number

Remember to sign in and upload the return tracking number once the package is shipped back.

 

Repair Flow