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Make a CallFrequently Asked Questions
Lenses & Prescription
What do the lens index numbers mean?
What coatings do you offer for your lenses?
Do you offer bifocal or progressive lenses?
What is the difference between single-vision and bifocal/progressive lenses?
Frame and Eyewear Care
How To Choose Between Full-Rim, Half-Rim or Rimless Frames
Frame Materials
Frame Size and Strong Rx
What do the numbers printed on my frame mean?
Order, Payment & Account
What payment method do you accept?
Can I use my Flex Spending (FSA) or Health Savings (HSA) Account card?
Is it possible to have double discounts on my order?
Do you accept insurance?
Shipping & Delivery
How do I track my order?
I just placed several orders. Can I combine the shipments?
What can I do if I am required to pay import taxes or customs duties?
What do I do if my package was damaged?
Return & Refund
I sent my glasses back. What is next?
When will I receive the refund?
Can I put my refund on a different credit card than I used on the order?
How do I use my store points?
Sunglasses
Which frames can be ordered as sunglasses?
Can I get progressive or bifocals in sunglasses?
Can I get sunglasses that are also thin lenses?
Can I order prescription sunglasses?